These terms govern your use of Atlora. They're written to be read — plain language, no surprises. By creating an account or using the service, you agree to them.
Effective July 21, 2026
These Terms of Service are a binding agreement between you and WellTimed, LLC, doing business as Atlora — in these terms, "Atlora," "we," and "us" mean WellTimed, LLC. You accept them by checking the agreement box when you create an account, or by using the service. If you're accepting on behalf of an organization — a firm, a company, a family account you administer — you confirm you have the authority to bind that organization, and "you" means the organization too.
If you don't agree with these terms, don't create an account or use the service. Your use of Atlora is also governed by our Privacy Policy, which explains how we handle your data.
Atlora is a document workspace: you upload documents, we index them, and you ask questions answered from your own content, with citations back to the source. We may add, change, or retire features as the platform evolves; if a change materially reduces what your paid plan provides, we'll let you know.
You need an account to use Atlora. Keep your registration information accurate, and keep your sign-in credentials to yourself — you're responsible for activity that happens under your account. Tell us promptly if you believe your account has been compromised.
You must be at least 18 years old, or the age of majority where you live, to create an account.
Atlora is a general-audience service for adults. It isn't directed to children, and — consistent with the U.S. Children's Online Privacy Protection Act (COPPA) — we don't knowingly collect personal information from anyone under 13. Because an account requires you to be at least 18, no part of the service is intended for use by minors at all.
If we learn we've collected personal information from a child under 13 — or from anyone below the age required to use the service — we'll delete that information promptly and close any associated account. If you're a parent or guardian and believe a child has provided us personal information, email [email protected] and we'll take care of it.
You own the documents and other content you upload. You grant us only the limited license we need to run the service: to store, process, index, and display your content to you and the people you share it with. We don't use your content to train AI models, and we don't sell it — see the Privacy Policy for the details.
You're responsible for the content you upload: you confirm you have the right to upload it, and that doing so doesn't violate anyone else's rights or any law that applies to you.
We maintain a security program with administrative, technical, and physical safeguards designed to protect your content — measures such as encryption in transit and at rest, access controls, network segmentation, and continuous monitoring. We review and improve these safeguards as threats and the platform evolve.
Security is a shared job. You're responsible for the parts only you control: keeping your credentials secret, using the strongest authentication we offer, managing who you share content with, and securing the devices and networks you use to reach the service.
No system is impenetrable, and we can't promise that security measures will never fail. If we become aware of a security incident that results in unauthorized access to your content, we'll notify you without undue delay, consistent with applicable law and the legitimate needs of any investigation. To the maximum extent permitted by law, we aren't liable for unauthorized access to, disclosure of, or loss of your content except to the extent it results from our failure to maintain the safeguards this section describes — and any liability we do have remains subject to the limits in the Disclaimers section below.
Atlora uses AI to extract, summarize, and answer questions from your documents. AI output can be incomplete or wrong, even when it cites a source. Answers are a starting point, not a substitute for reading the underlying document — always verify anything you intend to rely on.
Nothing Atlora produces is legal, financial, tax, or other professional advice, and using the service does not create an attorney–client or any other professional relationship. If you're a professional using Atlora in your practice, your professional obligations — including reviewing what you rely on and file — remain entirely yours.
Don't misuse the service. That means: no unlawful use; no uploading content you have no right to hold or share; no attempting to breach, probe, or overload our systems or other tenants' data; no reverse engineering the service; no reselling or white-labeling it without our written agreement; and no using automated means to scrape or bulk-extract the service beyond the interfaces we provide for that purpose.
We may suspend or terminate accounts that violate these rules — where practical we'll warn you first, but for serious violations we may act immediately.
If you believe content stored on Atlora infringes your copyright, send a notice to [email protected] with the information the Digital Millennium Copyright Act requires: identification of the work and of the allegedly infringing material, your contact information, a good-faith statement that the use isn't authorized, a statement under penalty of perjury that your notice is accurate, and your physical or electronic signature. We'll respond as the DMCA requires, which may include removing the material, and we terminate the accounts of repeat infringers.
Free plans are free. Paid plans bill in advance on a recurring basis at the price shown when you subscribe, plus any usage-based charges your plan defines, until you cancel. You can change or cancel your plan at any time from billing settings; cancellation takes effect at the end of the current billing period, and except where the law requires otherwise, payments are non-refundable.
If we change a plan's pricing, the new price applies from your next billing period, and we'll notify you before it does.
You can close your account at any time. We may suspend or terminate your access if you materially violate these terms, if we're required to by law, or if we discontinue the service — in which case we'll give you reasonable notice and a way to export your content where feasible. After closure, your content is deleted as described in the Privacy Policy.
We work hard to keep Atlora fast, accurate, and available — but the service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that AI-generated output will be accurate or complete.
To the maximum extent permitted by law, Atlora's total liability for any claims arising out of or relating to the service is limited to the amount you paid us in the twelve months before the claim arose, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.
If a third party brings a claim against us arising from your content, your use of the service in violation of these terms, or your violation of the law or someone else's rights, you agree to defend us and cover the resulting damages, costs, and reasonable attorneys' fees. We'll notify you promptly of any such claim, cooperate reasonably with your defense, and may participate with counsel of our own choosing at our own expense. You won't settle a claim in a way that imposes obligations on us without our written consent.
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. If something goes wrong, talk to us first — email [email protected] and we'll spend thirty days trying to resolve it informally before either of us files anything.
If we can't work it out, any dispute arising out of or relating to these terms or the service will be resolved exclusively in the state or federal courts located in Travis County, Texas, and each of us consents to personal jurisdiction and venue there. To the extent the law allows, each of us waives the right to a jury trial.
We may update these terms as the service evolves. When we make material changes, we'll update the effective date above and, where appropriate, notify you before the changes take effect. Your continued use of Atlora after an update means you accept the revised terms.
These terms, together with the Privacy Policy and any plan-specific terms we show you when you subscribe, are the entire agreement between us about the service, and they replace any earlier discussions or agreements. If a court finds part of them unenforceable, the rest stays in force. If we don't enforce a provision immediately, we're not waiving it. You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Neither of us is responsible for delay or failure to perform caused by events beyond our reasonable control — upstream provider outages, natural disasters, acts of government, and the like — except for your payment obligations. You agree to comply with applicable export control and sanctions laws when using the service. If you send us ideas or feedback, we may use them without restriction or obligation to you. Provisions that by their nature should outlive this agreement — including those covering your content, data security, disclaimers, indemnification, and disputes — survive termination.
If you have any questions about these terms, email us at [email protected] and we'll get back to you.